Mandate Market Manager

Work State US-MA-Tewksbury
Job ID
Work City
Position Type
Regular Full-Time
Work Zip
Starting average hours per week
37.5 +
Job Code


The Mandate Market Manager is responsible for the management and development of a group of Mandate Senior Area Managers/Area Managers, and for representing Acosta, our clients, and our customers by effectively supervising and managing reset and remodel work. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and is effective at leading and managing a geographically distributed team.  They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners. 


  • Provide effective leadership and management to Mandate Senior Area Manager/Area Manager team in assigned geographic market by interviewing and hiring candidates, onboarding and training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching, mentoring, and support.
  • Develop a strong understanding of Acosta’s business model, Client and Customer details and expectations, and the specific details of the reset and remodel work processes.
  • Act as the primary interface with Clients and Customers in assigned market to establish and manage business partnerships and generate new business. Direct and manage reset and remodel work in market to completion, on time, and with high quality results, and ensure Client and Customer expectations are being met. Partner with Retail Services Business Center to initiate new project requests. Manage retail billing for Customer mandates.
  • Provide direction and support to Mandate Senior Area Managers/Area Managers to include business best practices and customer cycle requirements/instructions. Partner with Mandate team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship.
  • Report and discuss observations, issues, and business solutions with Mandate Regional Director/Retail Director.
  • Effectively and accurately work with web based applications to develop and initiate reset and remodel work, develop and distribute set work documentation and information, maintain Mandate Senior Area Manager/Area Manager profiles and assign reset and remodel work, monitor progress and status of reset and remodel work, record and manage work mileage, work expenses, and work time and attendance, and complete and manage training activities. Utilize and fully understand Acosta’s retail reports and reporting systems.
  • Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work and Mandate Senior Area Manager/Area Manager team.
  • Perform other duties as assigned.
  • Understand and follow all Acosta policies and standard operating procedures.


  • Minimum of 5 years progressive management/supervisory experience.
  • Prior sales agent, retail, customer service or merchandising experience preferred.
  • Must possess strong interpersonal, organizational, decision making and leadership skills.
  • Must be able to read and communicate effectively with others.
  • Must be assertive, decisive, creative, and have a sense of urgency.
  • Must have demonstrated analytical and team leadership abilities.
  • Must be able to work effectively in web based applications and email, word processing, and spreadsheet applications. Proficiency in Microsoft Office applications required.
  • Must have a valid driver’s license and be able to drive in a car for extended periods of time.


Acosta Sales & Marketing is an Equal Opportunity Employer



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