Sales Support Associate

Work State US-IL-Oakbrook Terrace
Job ID
Work City
Oakbrook Terrace
Position Type
Regular Full-Time
Work Zip
Job Code


The Sales Support Associate is an essential function working closely with smaller vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The Sales Support Associate must possess proven strong communication, interpersonal, and organizational skills to interact successfully supporting vendors, customers and managers.


The incumbent(s) in this position should exhibit the following Acosta values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.


Essential Functions:

  • Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
  • Auditing all forms for completion, accuracy and inclusion to prevent any negative financial impact or deductions.
  • Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
  • Confirm orders commitment with vendors
    • Via email / verbal / fax confirm back from vendors on all orders, email / fax of order must request confirmation of po#, qty ordered and delivery date.
    • Vendor sends confirm w/pricing – must match all order for accuracy (resolve discrepancy immediately.
    • Minimize / deductions, review orders with Business Managers.
  • Smaller vendor commitment
    • Ensuring vendor’s Demos have been scheduled and performed.
    • Tracking, ensuring all materials for each scheduled Demo is available and on site.
    • Track and deal with member complaints and queries.
    • Possess a comprehensive knowledge of the Customer’s operation and key competitors.
    • Receiving and handling of client samples.
  • Organizational duties
    • Support accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
    • Support accurate / updated files for all item spec sheets / pricing / common forms on central locations.
    • Maintain all SLH files by vendor.
  • Other duties as assigned.


Education Requirements:

  • High School Diploma/GED
  • Bachelor’s degree in Business, Customer Service, or related field preferred.

Work Experience Requirements:

  • 0-2 years’ experience in business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
  • Proven food broker experience preferred.
  • Experience may be substituted for some of the above education.

Knowledge, Skills and Abilities Requirements:

  • Strong interpersonal, organizational and administrative skills. 
  • Strong ability to effectively communicate effectively with vendor, customers and team-members.
  • Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
  • Ability to multi-task, strong problem solving with attention to detail.
  • Ability to protects and secures all confidential and proprietary information.
  • Ability to type minimum of 60 wpm.
  • Must have a valid driver’s license and must be able to drive a car for extended periods of time. This position will require driving to Costco warehouse for competitor shop or other retail shops.

Acosta Sales & Marketing is an Equal Opportunity Employer


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