IMPACT Client Solutions Specialist

Work State US-Multiple Locations
Job ID
Work City
Multiple Locations
Position Type
Regular Full-Time
Work Zip
Job Code


The ideal incumbent for the Impact Client Solutions Specialist position will possess very strong Excel skills, reporting and data analysis skills, writing skills, as well as project coordination and management experience


  • Act as supporting point of contact with client, maintain relationships and assist with strategic planning.
  • Help manage execution of all client-specific initiatives working cross-departmentally.
  • Compile and analyze weekly program results; utilize information to provide continued development of program efficiencies.
  • Work with leaders to develop and manage field performance measurement tools (scorecard, reports, key performance indicators, etc.).
  • Online set-up of call reports and scheduling.


  • Client Management experience required.
  • Analytical skills required - detailed data-analysis and comprehensive follow-up needed.
  • Outstanding organizational skills, attention to detail, project coordination skills, management experience, and prioritization of tasks.
  • Superior interpersonal skills to work closely with other team members and the client.
  • Professional attitude and strong leadership skills.
  • Possess an expert understanding and ability to use additional Microsoft Office products, primarily Word, Outlook, Publisher and PowerPoint.
  • Ensuring reporting compliance, timeliness and accuracy.
  • Assisting with monthly visit and hours report; identify any variance issues, alert program leaders in a timely manner and explain/correct the variances as necessary.
  • Establishing performance metrics for the program that are aligned with delivering "The Perfect Visit" and build reporting and tracking mechanisms that help drive results.
  • Managing all call report changes and work directly with operations team to manage timeline of implementation; always being mindful of how changes will impact reporting effectiveness.


Acosta Sales & Marketing is an Equal Opportunity Employer



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