Acosta USA (Florida)

Internal Operations Coordinator

Work State US-AR-Bentonville
Job ID
2020-179085
Work City
Bentonville
PCN
237673
Position Type
Regular Full-Time
Work Zip
72712
Starting average hours per week
37.5 +

Overview

The Internal Operations Coordinator will assist with the overall direction and assume accountability for the operational effectiveness of a sales and merchandising program for our client. This role, will also continuously monitor key performance metrics and indicators, as well as partner with program leadership and shared service departments to improve performance and identify opportunities for continued improvement.  The Internal Operations Coordinator work location will be at our headquarters in Irving, TX.

Responsibilities

  • Compile and analyze weekly program results; utilize information to provide continued development of program efficiencies
  • Work with leaders to develop and manage field performance measurement tools (scorecard, reports, key performance indicators, etc.)
  • Online set-up of call reports and scheduling
  • Manage all call report changes and work directly with CIA to manage timeline of implementation; always being mindful of how changes will impact reporting effectiveness
  • Ensure reporting compliance, timeliness and accuracy
  • Assist with monthly visit and hours report; identify any variance issues, alert program leaders in a timely manner and explain/correct the variances as necessary
  • Establish performance metrics for the program that are aligned with delivering "The Perfect Visit" and build reporting and tracking mechanisms that help drive results
  • Establish and monitor employee on-boarding requirements and timeframes
  • Other duties as assigned

Qualifications

3 or more years experience in a service industry

to include the following:

  • Managing cross functional projects that involved accountability for leading employees/activities in a matrix environment
  • Developing, tracking and monitoring cross functional metrics
  • Participating in or leading process improvement initiatives
  • Experience in a retail/merchandising/marketing environment, helpful
  • Experience with web-based reporting such as business objects, preferred
  • Advanced working knowledge of entire the Microsoft Office Suite (particularly Excel, Outlook, & Access)
  • Experience and working knowledge of Microsoft Publisher would be a plus

Acosta Sales & Marketing is an Equal Opportunity Employer

 

 

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